Cancellation and Waitlist Policies

The Downtown Barre cancellation and waitlist policies are implemented to uphold excellent customer service and support our hardworking instructors. These guidelines assist us in efficiently managing our class roster, ensuring availability for as many eager attendees as possible.

Waitlist Notification:

If you're on the waitlist, you may be added to the class until 2 hours before it starts. Please check your status during this time. The waitlist freezes within the 2-hour window before class.

Waitlist Confirmation and Cancellation Policy:

Should you be added to the class from the waitlist, you will receive a confirmation notification via email, and you will be automatically booked to attend. At this point, you will be held to the same cancellation policy as other attendees even if you are added to the class after the cancellation window. You can be added to the class until two hours prior to class start time. (Feel free to also check your app for your waitlist updates as well.)

Waitlist Action Required:

If you are no longer interested in attending a class for which you are waitlisted, please take a moment to remove your name from the waitlist. (Remember, you can be added to class up until 2 hours before it starts and you are responsible to attend if added.)

Late Cancel Policy for Contract Members:

If you cancel your studio class within 6 hours of its start time while under contract, you will incur a $5 late cancellation fee and lose a class pass.

Late Cancel Policy for Class Pack Clients:

If you cancel your studio class within 6 hours of its start time, you will lose a class pass.

No Show Policy for All Clients:

If you are registered for a class but fail to cancel your attendance and do not show up, a fee of $18 will be charged, and one class pass will be deducted from your account.

Last Minute Class Openings:

It's acknowledged that unforeseen circumstances may arise, leading individuals to cancel their class within two hours of its start. These cancellations can result in open spots in the class during that time frame. If you are still interested in attending, it's advised that you take your name off the waitlist and check for any available openings near the class start time.

Please allow 12 hours for your credit to return to your account after you have early canceled a class.